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Crafty

General Manager

San Francisco, CA
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Crafty

Crafty’s mission is to help companies craft better workplaces. We work with offices to elevate happiness by providing snacks, beverages, alcohol, and cool happy hour events! When we first launched on December 1, 2015, our business was a craft beer marketplace that delivered delicious, small-batch local craft beers to offices throughout the city. We have since evolved into a food, beverage, and events management platform for offices in Chicago. Some of our biggest name customers are Google, Uber, Yelp, Salesforce, Trunk Club, WeWork, and Coyote Logistics! From hot coffee to cold brew coffee, from kegs of craft beer to bottles of Bud Light, from LaCroix to Coke Zero, from coffee cups to plastic silverware, and from fully stocked office kitchens to poppin’ events and tastings, we offer a truly comprehensive product portfolio.

Position overview

Crafty is seeking a General Manager to be our first expansion market GM and an instrumental part of our expansion plans. Your primary responsibility will be to own, run, iterate, & ideate the launch of Crafty’s first expansion market. We’ve experienced substantial growth since launch, and over the past 6-months, we have dedicated significant focus in building out scalable infrastructure that lends itself to a national footprint. As the GM of our first expansion market, you will oversee Crafty’s operations in the Bay Area from day 1 and play a critical role in nurturing multiple components of our business, raising our Bay Area profile, and interfacing between stakeholders and clients across your market. You’ll be in charge of building-out and managing a team of Operators, Account Managers, Warehouse Specialists, & Delivery Specialists. Further, your work will be a core influence in our technology roadmap. As the GM, you will liaise with our headquarters in Chicago to leverage shared services, such as Finance, HR, Technology, and Procurement, as well as working closely with business unit and department leads, such as Client Services, Events, and Catering, to ensure consistency of service across our increasing number of markets. By building out this team, you will be well-positioned to stretch your creative muscle and help steer Crafty towards greater scalability, increased profitability, and continuously improving operational excellence. This is truly an opportunity to influence, build, & own not just a market, but the national direction of the greater company. Your responsibilities include: + Build the market strategy with a focus on sustainable and scalable growth, expansion, & strong P&L management. + Guide our operations from suppliers to client-facing processes to ensure that our core goal is always achieved: Crafting a better workplace. + Build-out a world-class team across various levels & expertises and, eventually, be a driving force in our further expansion campaigns. + Work with our HQ Product Team to solve increasingly complex issues impacting our business. + Grow a strong network of relationships with customers, clients, venue managers, suppliers, & organizations throughout the Bay Area. Your proficiencies: + Microsoft Excel + Project management platforms + Tableau

Who we are looking for

Your experience (preferences, not requirements): + Master’s Degree in business, finance, or related fields + 8+ years of experience in an operations, business development, consulting, or finance position. + 5+ years of experience managing a team or function in, or closely related to, an operations capacity + Experience executing multiple short term and long-term projects across internal organizations. + A strong history of being able to make strategic decisions based on minimal available information. + Strong network in the SF / Bay Area

You are

+ Extraordinarily organized. Detail-orientation is an absolute must. You have tried-and-true methods in your arsenal for staying organized and on top of it all. + Extremely hard working. We are a startup with the mentality that no job is too big or too small for us. You hustle because that’s just how you work. + Calm and collected in the line of fire. On a day where everything that could go wrong has gone wrong, you find a way to stay positive. + A data-driven decision maker combined with sound business judgment. You’ll have experience dealing with complex processes and data sets from which you’ll make decisions based on real world challenges. + A strong project manager with the ability to oversee all aspects of an extremely complex business that is always changing. + An impeccable relationship builder with the ability to make necessary partnerships happen with various stakeholders.

What we offer

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become. Our employees are joining our team, and we are proud to offer a compensation package that includes an option to join our Crafty healthcare plan to cover health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, it goes without saying, but snacks, beverages, and fun Crafty events are a part of that! Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.