Field Operations Manager
Crafty’s mission is to help companies craft better workplaces. We work with offices to elevate happiness by providing snacks, beverages, alcohol, and cool happy hour events! When we first launched on December 1, 2015, our business was a craft beer marketplace that delivered delicious, small-batch local craft beers to offices throughout the city. We have since evolved into a food, beverage, and events management platform for offices in Chicago. Some of our biggest name customers are Google, Uber, Yelp, Salesforce, Trunk Club, WeWork, and Coyote Logistics! From hot coffee to cold brew coffee, from kegs of craft beer to bottles of Bud Light, from LaCroix to Coke Zero, from coffee cups to plastic silverware, and from fully stocked office kitchens to poppin’ events and tastings, we offer a truly comprehensive product portfolio.
Crafty is seeking a Field Operations Manager to provide oversight of the daily operations and act as the front-line company relationship owner with our clients. There are three main areas of responsibilities: people management, oversight of daily operations and strategic planning. People Management: You will be the direct manager of the on-site operators and field coordinators who collect product delivered by our delivery operations team and merchandise/stock the products and service equipment at our clients’ offices. You will manage and evolve our approach to Operator check-ins and performance management. Daily Operations: You will be responsible for oversight of daily operations of all client accounts, including: developing rapport with clients while conducting scheduled or impromptu visits, overseeing client implementations including scheduling operator times, being onsite for implementations, and developing planograms and conducting quality control checks on site. Strategic Planning: The Field Operations Manager will ensure the team is performing to Crafty standards. You will balance daily operations with strategic problem-solving for a better client experience and on the ground operations efficiency. You will be responsible for managing labor costs and develop approaches and ideas to lower cost of service while maintaining quality as well as develop and lead continuous operations projects to improve our overall profitability and service. In this role, we will look to you to evolve Crafty service requirements that standardize our service across all clients.
+ Daily field operations management + Retail operations + Project management + People management of teams of 5 or more
+ A problem-solver: You’ve never met a challenge that your weren’t excited to tackle. You think creatively about how to approach challenges and develop solutions that drive significant business improvements. + Calm and collected in the line of fire. This is crucial in joining our field operations team. On a day where everything that could go wrong has gone wrong, you find a way to stay positive, and even better, make your positivity contagious. + Extraordinarily organized. Detail-orientation is an absolute must. You have tried-and-true methods in your arsenal for staying organized and on top of it all. + Extremely hard working. We are a startup with the mentality that no job is too big or too small for us. You hustle because that’s just how you work. + Adaptable. You know that in the operations world, you could have all your careful plans derailed. You know how to stay motivated and adapt as the day goes on. + Incredibly personable. Personality is everything, and you have to be a people person to succeed in this role - both face to face and in email correspondence. + Empathetic. As a people manager, you care for those you manage. As someone who will work with various departments, you view all things with an empathetic lens.
What we offer:
Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become. Our employees are joining our team, and we are proud to offer a compensation package that includes an option to join our Crafty health, dental, and vision plans, 401(k), paid time off, and parental leave. And, it goes without saying, but snacks, beverages, and fun Crafty events are a part of that! Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.