Help Hub Team Member
Sports Basement is a Bay Area sporting goods retailer, but it feels like so much more! We carry the best brands at the best prices, we rent snow gear, camp gear, bikes and more, and we'll fix up your bike or tune your ski gear at our in-store service shops. Even better, we offer tons of comfy couches and community spaces so you can feel at home, enjoy a film festival, or meet some (sorta) famous athletes. From hosting fundraisers for local schools & charities to cheering you on at a local race, we're a key part of our local communities as well as a safe space to hang out (that’s what the couches are for).
Do you love helping people find that perfect item for their next workout or adventure? Our Help Hub Team is located at our Berkeley Store. Team members are responsible for delivering WOW customer experiences over phone/email/chat. You will be utilizing several software systems to provide customers with information about products, rentals, services, and even placing orders directly over the phone. Attributes that will make you successful in this role are • Must be comfortable with computers. • Excellent customer communication skills. • Be an advocate to create a “Wow” experience for each customer. • Able to multitask. • Able to effectively communicate to store staff.
Sports Basement offers a competitive wage with plenty of opportunities for advancement after skills and experience are demonstrated. Specific starting wages are dependant on location and experience. We went above and beyond with our benefits, as a Sports Basement staffer you'll get: • Full health, dental, and optical coverage (full-time staff). • Participation in our profit-sharing bonus pool (full-time staff). • 40% off our already low prices. . . for life! (after you work 2,000 hours). • A kitchen fully stocked with free, tasty, healthy food for breakfast, lunch, and/or dinner. • A free flight every time you work the equivalent of one full year. • Free skiing, camping, and biking trips with our Out of the Basement program. • Free use of our rental gear. • Up to $1,000 per year in event and race fee reimbursements. • 401(k) plan. • Stock options program (full-time staff). • Flexible schedule for students.