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Sightglass Coffee

Retail Manager

San Francisco
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Sightglass Coffee

We strive to cultivate a distinct and immersive experience for both our employees and customers in and around our coffee bars. To accomplish this, we work to employ a team of truly passionate and talented individuals who possess a genuine drive, curiosity, and desire to learn about our craft and the intricacies that set us apart. If you love coffee and want to learn and grow with us, please apply for one of our current openings.

Position overview

Reporting directly to the SF Regional Retail Manager, the Retail Manager is directly responsible for the coffee bar’s overall operational and financial success. Whether behind the bar or a computer screen, they hold themselves to the highest standards for quality, service, and professionalism. They are charged with building a skilled and passionate team and leading that team with compassion and care.

Responsibilities:

-Assumes responsibility for all daily operations of the coffee bar. -Manages all front of house operations, including customer service, beverage preparation and presentation, merchandising, and workflow. -Manages all back of house operations including scheduling, ordering, and banking. -Develops, improves, and implements effective store policies. -Offers relevant and thoughtful strategies for improving operations. -Coordinates with the Regional Retail Manager to build and maintain a culture of excellence.oo -Utilizes, guides, and elevates supporting management. -Oversees all coffee bar employees, including hiring and terminations, evaluating work performance through regular reviews, disciplinary actions, and promotions. -Supports staff in practicing, through training and demonstration, proper store procedures including proper cash handling, punctual attendance, high product standards, and all other operational best practices. -Constantly strives to inspire the team through thoughtful coaching. -Responds to all customer and staff inquiries with patience, confidence, and professionalism.

Qualifications:

-Possess high level written and verbal communication. -Possess a broad and deep understanding of our product line, coffee production, processing, and preparation, and a willingness to learn. -Ability to maintain a positive demeanor while employing a sense of urgency. -Has a logical and methodological approach to problem-solving. -Maintain excellent attendance and punctuality. -Resourceful in challenging situations. -Motivated, energetic, flexible, professional, and dedicated. -Practice good judgment in all situations. -Be a representative of Sightglass at all times when dealing with wholesale clients. -Possess a California driver’s license with a clean driving record.