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Tin Pot Creamery

General Manager

San Carlos
Retail Store

Tin Pot Creamery

Tin Pot Creamery is a small batch ice creamery with a production kitchen and several scoop shops in the Bay Area. The team at Tin Pot handcrafts ice creams, toppings, sauces, mix-ins and baked goods every day. The menu changes seasonally and there is a strong emphasis on organic and local ingredients. We're hiring for people to join our team - Tin Pot is a fun place to work where you will meet lots of wonderful people in an active and fast-paced work environment.

Position overview

Reports directly to District Manager

Tin Pot Creamery’s General Manager (GM) is expected to ensure a great customer experience while maximizing sales and profit. The GM is responsible for overseeing all aspects of their assigned store(s) including staffing appropriately, maintaining excellent customer service, cleanliness, product stock and quality assurance.

Qualification

● 2+ years food service management or retail management experience preferred
● Associate’s or Bachelor’s degree preferred
● Ability to lift 50 lbs. and stand on your feet for 40+ hours per week
● has ServSafe Manager’s Card or willing to obtain within 2 weeks of hire

Required Abilities and Traits:

● Flexibility
● Open communication, contribute to discussions and upfront about needs and observations
● Proactive in giving feedback
● Receptive to feedback
● Creativity and innovation
● Problem analysis/solving
● Planning, organizing and scheduling
● Detail oriented
● People Skills
● Team leader/builder/player
● Growth Mindset
● Ability to create and implement processes
● Oral and written communication skills
● Computer skills including Microsoft Office & Google Drive

Duties and Responsibilities

● Supervise and oversee daily operations of Tin Pot Creamery location(s)
● Coach, teach and demonstrate sound customer service principles to staff
● Develop and support employees including 1:1 meetings and yearly performance reviews
● Communicate effectively with team and management
● Workforce management: recruitment, interviewing, hiring and onboarding per company policy
● Continual employee training and focus on employee retention and satisfaction
● Creates employee schedule 3 weeks in advance
● Creating and implementing procedures
● Analyze and achieve labor, sales and service goals
● Creates and implements ways to grow store sales
● Monitor inventory and set appropriate pars
● Order product
● Maintain safety and sanitation guidelines
● Ensure staff follows company policies, guidelines, procedures and
● Maintain HR compliance
● Gives feedback to employees, coworkers and management
● Approve and upload vendor bills in timely manner
● Use direct customer contact to resolve issues and get feedback
● Ensure the maintenance of store equipment through routine cleaning and service check-ups.
● Balances cash drawers, prepares deposits and places change requests with bank
● Ensure proper cash handling techniques and ensures all cash is accounted for - acts immediately to resolve any discrepancies
● Ensure store is consistently high performing and that the store’s and staff’s appearance and service match the brand and quality of Tin Pot’s values.
● Successfully launches new flavor releases and specials
● Other duties as assigned.

Benefits:

● Health and Dental Benefits
● Paid vacations
● Product discounts and MORE!