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Operations Lead/Associate

San Francisco


Workstream ( transforms the way deskless workers work, starting from automating their hiring and onboarding workflows. We help companies to streamline the hiring process with workflow automation, SMS communication and machine learning. Our clients include Jamba Juice, McDonald's, Westin, Marriott, Uber, Subway, Dunkin', Panera Bread, Coupa Cafe, Sightglass Coffee, Equator Coffee and more. We are a team from Stanford, MIT, Google, Y Combinator, Harvard, Cornell, Yelp, Qualtrics, Glassdoor, WeChat and more and are backed by investors including Basis Set Ventures, Valar Ventures, ex-Googler Fund, Peterson Ventures, Joe Montana, CEO of Zoom, CEO of Logitech, COO of Yelp, Chairman of JetBlue, CMO Hubspot, and more. Global at our core, we are headquartered in San Francisco, and have presence in the US, Europe, China and Singapore from day one.

Position overview

Workstream is looking for an operations lead to join our team to help build a highly effective organization through our people and processes.

You will gain broad exposure across all business areas, building an in-depth understanding of how to successfully run a business day-to-day. You will do this by working directly with the founders, supporting them on all operational needs.

As our first operations lead, you will have the unique opportunity to optimize processes and build our structure from ground up. This position is a key role in the company that will be the basis of our growth and success.

This is a remote position.

The nitty-gritty details

• Company: Workstream
• Website:
• Location: US (Remote)
• Position: Operations Lead/Associate
• Position type: Full-time or Part-time

Role and responsibilities

1. Company operations (80%)

Objective: Develop and optimize processes for smooth operations

  • Finance and accounting

- Help to run monthly payroll, commission and expense reimbursement

- Prepare budget reports for each team and for the company

- Review and track all operational invoices and ensure they are paid

- Manage relationships with key vendors (e.g. accounting firm, partners)

- Coordinate all travel booking for business trips or retreats

  • Legal

- Communicate with legal counsel on Workstream issues

- Own and update all company legal documents and vendors (term sheets, cap table, privacy policy)

  • Company administration

- Register company and pay taxes in different states and countries

- Ensure the smooth running of weekly whole company meetings

- Clean up and maintain google drives with each team lead

- Set up company online database

- Research and provide recommendations for any operations-related topics that come up

2. People ops (20%)

Objective: Recruit and maintain a high performing team

  • Source and field an amazing team

- Aid in sourcing, interviewing and hiring

  • Onboard and continuously upskill the remote team through innovative approaches

- Streamline company and team boarding

- Develop innovative ways to train and upskill team

  • Ensure optimal performance and standards through through KPI setting and performance evaluations

- Develop performance matrix and evaluation process

- Develop career progression levels

  • Increase motivation, engagement and happiness through compensation and benefits

- Develop and improve on compensation levels and structure through time

- Set up company benefits structure and manage it

- Develop and maintain Workstream Happiness Survey/Data

  • Propagate and maintain a strong company culture as the team grows

- Develop and maintain Workstream culture handbook

- Develop and run activities to maintain culture across a remote team

  • Facilitate interaction and communication across teams, regions and levels

- Optimizing weekly team meetings

- Facilitate the planning of retreats (team, region, company)

- Test and implement innovative approaches to build relationships between a remote team (e.g. Donut on Slack)

Skill Sets and Requirements

  • You resonate with our company values. Culture fit is a must have for us, and hopefully these will resonate with you!

  • You are humble, hungry, disciplined, and curious

  • You are an excellent written and verbal communicator – which is especially key in a remote team that relies more on asynchronous communication than on watercooler chats

  • You have empathy for people and are highly skilled at forming trust with others

  • You have fantastic problem-solving abilities, analytical horsepower, an attention to detail, and a willingness to do whatever it takes to get things done

  • You are proactive and willing to push through ideas that you believe in, while also considering the viewpoints of others

  • You have experience working on company operations for a Series A stage remote startup of around 40 people

  • You have great conflict management and business negotiation skills

  • You are extremely organized, meticulous and have a high attention to detail

  • You love setting up structure and processes

  • You thrive in ambiguous, fast-paced environments