All positions
Workstream

Product Manager - Partnerships and Integrations

San Francisco (open to remote)
Product

Workstream

Workstream (www.workstream.is) transforms the way deskless workers work, starting from automating their hiring and onboarding workflows. We help companies to streamline the hiring process with workflow automation, SMS communication and machine learning. Our clients include Jamba Juice, McDonald's, Westin, Marriott, Uber, Subway, Dunkin', Panera Bread, Coupa Cafe, Sightglass Coffee, Equator Coffee and more. We are a team from Stanford, MIT, Google, Y Combinator, Harvard, Cornell, Yelp, Qualtrics, Glassdoor, WeChat and more and are backed by investors including Basis Set Ventures, Valar Ventures, ex-Googler Fund, Peterson Ventures, Joe Montana, CEO of Zoom, CEO of Logitech, COO of Yelp, Chairman of JetBlue, CMO Hubspot, and more. Global at our core, we are headquartered in San Francisco, and have presence in the US, Europe, China and Singapore from day one.

Position overview

We are looking for a grounded, gritty, and resourceful product manager to join our fast growing team, working alongside the founders. Your role will be focused on building product partnerships and integrations with the biggest companies in our space (i.e. ADP, Workday, SuccessFactors). This role will be a blend of BD (convincing partners) and classic PM (building integrations). You will be measured on the # of integrations launched.

Ideally, you are passionate, detail-oriented, an excellent communicator, and incredibly intelligent. And the entire company is aligned to make sure you are successful in building a product that our customers love!



Video description

Watch this video of Lei (co-founder / chief product officer) describing this role.
https://youtu.be/4qoaXwzaqzg




The Nitty-gritty Details

- Company: Workstream
- Website: https://www.workstream.is
- Location: US west coast, remote. (Within 3 hour flight of SFO; PST, MST, and maaaaybe CST)
- Position type: Full-time
- Reporting to: Co-founder & chief product officer

Opportunities to Progress in Career

Workstream is a remote first startup with a hub in San Francisco. We are a fast growing, results oriented team funded by some of the valley’s top VC firms and angel investors (happy to share names in private). We are a small team of ~30 Streamers with a strong passion to make hiring easier and faster.

We are looking for someone that can scale and grow with the company over time. Your plate will be as full as you want it to be, and then some. This is a place where the company’s growth curve is likely going to be faster than your individual growth curve, so you will most definitely not be bored – and will continue to be challenged and stretched. You’re going to work right alongside and be mentored by the founders directly, and get exposure to best-in-class advisors and investors.

You will thrive if you have a startup mentality of “getting sh*t done”. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing SaaS business, this is for you. We hope you will bring the same energy and share with the team!

Skill sets and requirements

• You resonate with our company values. Culture fit is a must have for us – be honest with yourself! https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/edit 

• You are humble, hungry, disciplined, and curious.

• You thrive in the unknown. This is a startup after all ;)

• You are a builder, not a maintainer. You have built and shipped products from the ground up.

• You have empathy for customers. You are highly skilled at discovering customer needs through talking to them. You combine soft and hard data to make product decisions.

• You have fantastic problem-solving abilities, analytical horsepower, an attention to detail, and a willingness to do whatever it takes to get things done.

• You have 3+ years experience as a product manager in a fast-growing B2B SaaS, and know that a startup PM is different from a Google PM. 

• You are a first principle thinker, and can problem-solve quickly. You are analytical and attentive to details. 

• You are an excellent written and verbal communicator, comfortable communicating technical concepts to high level stakeholders. This is especially key in a remote team that relies more on asynchronous communication than on watercooler chats. 

• You are able to work autonomously in a dynamic environment. You are a self-directed learner who requires little guidance to figure things out.

• You are persistent, that if someone doesn’t get back to your emails, you will email, text, and call 10+ times until they respond. 

• You have a magnifying glass for details, reading the fine prints and thinking through edge cases. 

• You can quickly build trust and relationship with people. 

• You can read and understand API quickly.

• You can conduct online research effectively. 



Nice to have: 
• You have worked remotely before.

• You have an engineering / devops background and can maintain our data infrastructure. 

• You can speak Mandarin Chinese.

• You had experience working as an hourly blue collar worker in the past. 

• You had experience with building software products for users not in tech (such as retail, hospitality, logistics, etc.). 


Convince Partners to Work with Us (40%)

• Our goal is to build 20 of the most highly requested integrations in 2020. Before you get excited though, unfortunately these integrations aren’t as straightforward as using Stripe’s or Twilio’s API. The partners that we are working with are much larger players in the industry (such as ADP, Workday, SuccessFactors). A large part of the work is to convince partners to work with us, and prioritize us on their roadmap.

• This first part of the job responsibility is very much BD focused – getting in touch with the right people and showcasing what Workstream has to offer. 

• Research, analyze, and identify partners to work with. 

• Identify the right people at each partner company that is in charge of integrations, and work through your and our network to get in touch. 

• Show demo and showcase the value of Workstream. Find value points for partner, and present a win-win scenario that we can work towards.

• Review and negotiate contract and terms with partner. 

• Travel to conferences and in-person meetings as needed to build relationships.

• Track notes and progress in our partnership CRM. 


Design, Build, Launch, and Maintain Integrations (40%)

• This second part of the job description starts from signing the commercial contract with our partner, and represents a more classical PM role. 

• Read, understand, and digest partner API, and be able to quickly visualize how an integration can be built. 

• Create UX wireframes and write specifications to help our partner, designer, and engineers understand how the integration works. 

• Iterate with our designer to turn an idea into simple, clear, and intuitive user interfaces for non technical users.

• Work with engineers and QA to ensure the product is built the way it’s intended to. 

• Define success metrics to ensure implementation is aligned with goals and requirements.

• Manage the sprint process as the pseudo scrum master. 

• Collaborate with support team to write support documentation.

• Manage new feature launch, create and keep to timelines, manage internal and external communication, make sure sales and success teams understand the new features. 


Build Employee Onboarding (20%)

• Most of the partnerships will be for a new product that helps our clients do employee onboarding, think completing paperwork, entering into payroll, collecting information, and such. 

• As the PM on partnership and integrations, you will play a pivotal role in shaping the direction of the Employee Onboarding product. 

• Bring ideas, mockups, prototypes, and features early and frequently to customers to get feedback. 


Spend Time with Customers (10%)

• “Everybody does customer success” is a core company value, and we take working with customers very seriously. Our entire company is in existence to make sure our customers get value, and you are the key customer ambassador. 

• You will spend roughly ~1 day every two weeks with customers, in a mix of ways. It can be getting out of the building and visiting 6 customers in a day. It can be 6-7 Zoom meetings spread throughout the week. It can be spending 2 afternoons answering support tickets. It can be leading customer success training sessions. 

• Cultivate a group of customers that you can call on, and schedule meetings with them. Get help from customer success. 

• Manage, lead, and grow the Workstream champion program for champions to provide feedback.

• Share feedback and ensure the rest of the engineering and design team also have empathy with customers.