Willamette Valley Vineyards
Founded in 1983 by Oregon native Jim Bernau with the dream of creating world-class Pinot Noir, Willamette Valley Vineyards has grown from a bold idea into one of the region's leading wineries, earning the title “One of America's Great Pinot Noir Producers” from Wine Enthusiast Magazine.
Are you a natural storyteller who loves working with people? Are you passionate about Oregon wine? This is an exciting opportunity to grow your retail sales career in the wine industry. Willamette Valley Vineyards is searching for an energetic, team player and customer-focused individual to join our team of Oregon wine enthusiasts!
•Winery Ambassadors offer Willamette Valley Vineyards’ customers a pleasurable and memorable experience while selling them wine and other wine-related accessories, experiences and private labels. •The primary function of this position is to contact Willamette Valley Vineyards customers 1st: by phone, 2nd: by email, and 3rd: by mail to generate sales. Invite your customers to WVV to taste and purchase wines. Make sure your client base and leads know to ask for you when they come to Willamette Valley Vineyards to taste. You will need to be available for them when they come in, when possible but must be approved in advance by MAC & TEV Tasting Room manager/lead. •Keep a database of all customer information and build a history. •Assure all orders are placed promptly, shipping details sent to the customer, notes are placed in customer CRM accounts and required Daily Tracking Sheet google doc is filled out. •Send correspondence cards to your clients; within reason. Sending personal touches like a handwritten thank you card, birthday card, anniversary card, etc., for both ambassador customers, and tasting room customers will help to nurture your long-term relationships. • Attend monthly department meetings with the team and use these meetings as a time to share your progress to your monthly and yearly goals and any performance issues. Share ideas to help your teammates and sales promotions. Resolve any performance issues in these meetings. Attend monthly Direct Sales department meetings. •Attend sales training, wine education seminars and complete wine education courses. •Strategic and tactical planning to maximize phone and face to face contact with clients. •Work efficiently with all departments of the company to ensure optimal customer service levels are being achieved and maintained. •Consistently hit monthly sales targets as determined on the commissions P&P. •Conduct private tour and tastings when schedule allowed and approved ahead of time with Mac & TEV Tasting Room Manager, host, seated tastings, on-site events, off-site events and Pairings Wine Dinners. These provide face-to-face opportunities to build leadership and customers. •Be the first to assist in the Tasting Room when customer traffic dictates a need.
Tasting Room Associate
•Greet visitors to the winery and pour wine for tasting. •Promote the sale of wine, non-wine merchandise, and the Wine Club. •Describe wines, winemaking techniques, and winery history. •Provide general tourist information. •Handle routine purchasing transactions, which includes operating cash registers and accounting for daily sales throughout the day. •Prepare shipping documentation and special items, when applicable, and ensure that wine is shipped to reciprocal states only and those correct shipping procedures are followed. •Perform open and closing procedures, which may include locking/arming the facility, reconciling poured wines, counting cash, balancing registers, and ensuring that daily receipts are properly secured in the safe. •Process wine orders. •Maintain non-wine merchandise, which includes folding clothes, stocking shelves, etc. •Maintain supply of clean glasses, washing and drying racks of glasses throughout the day. •Maintain daily supplies, which include bags, wine carriers, shippers, brochures, etc. •Expedites and runs food in the absence of food runner. •Assist with monthly wine inventory. •General housekeeping responsibilities, which include cleaning work area, wiping counters, dusting, busing tables, refilling water stations, etc. •Assist with On-site events. •Conducts daily tours as assigned •Assist with other duties as necessary. •Supports Company’s effort to create a more sustainable and “green” environment to improve the company’s positive impact on the environment.
•Must be able to lift 40 lbs. •Must be willing to work on-site winery events. •Most of these events are held over holiday weekends. •Must have highly-developed organizational and time management skills. Ability to multi-task, work independently and as part of a team. Build team dynamics and synergy across departments. Optimize resource potential. •Must be able to communicate through active listening skills and gather accurate insights into human behavior. Excellent interpersonal skills. Independently motivated to generate sales for Willamette Valley Vineyards. •Must be able to meet and exceed sales goals. Maintain an average of at least 20 outbound phone calls per day when scheduled solely as an ambassador. On days scheduled with a shorter ambassador shift, maintain 3-4 calls an hour on average. •Track all hours worked by using the time card function in the payroll software. •Log all contact information in customer relationship management software within 24 hours of contact with a customer. •Other duties not outlined may be required as needed. •Must be team focused and be ready and willing to assist in other areas of the business as needed reasonably. •Must be 21 years old to be able to serve alcohol. Nice-to-Haves •Ability to use standard CRM, POS systems, and Microsoft Office Suite. •Thorough understanding and genuine interest in luxury wine business and terminology. •Ability to educate customers about wine with a passion, not pretension. •Excellent writing skills. •Minimum of two years of college education.
Willamette Valley Vineyards Policies and Procedures
• Policies and Procedures in the Willamette Valley Vineyards Employee Handbook and related Policies and Procedures in the Policy & Procedure Manual are to be included in this agreement.