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Willamette Valley Vineyards

Concierge (Part-time)

Folsom - Willamette Wineworks
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Willamette Valley Vineyards

Founded in 1983 by Oregon native Jim Bernau with the dream of creating world-class Pinot Noir, Willamette Valley Vineyards has grown from a bold idea into one of the region's leading wineries, earning the title “One of America's Great Pinot Noir Producers” from Wine Enthusiast Magazine.

Position overview

Love working with people? Passionate about wine? Willamette Wineworks is looking for a Concierge to join our team! This position is a regular part-time position with a schedule averaging 16-24 hours per week. Position Overview: Provide outstanding guest experiences through a warm sense of arrival and a fond farewell to all guests. Leads and directs guests to the appropriate areas in Tasting Room based on individual preferences, reservations, and traffic volume.

Primary Job Responsibilities/Essential Functions

●Greets guests in a warm, professional, and genuinely hospitable manner. ●Guides guests to Tasting Room bar, seated tables, private blending experiences, patio, or other appointments/locations and promptly notifies appropriate staff of their arrival. ●Process and prepares to-go or wine club pick up orders in a timely manner. ●Answers multi-line telephone system, answers customer questions, responds to any general inquiries left on voicemail ●Oversees all reservations for large parties and general blending experiences. ●Assists tasting room staff with tasks including, but not limited to, silverware roll-ups, washing and polishing glasses, filling, stocking, and serving chilled water, bussing, and resetting tables for service. ●Maintains menu stock, ensures their appearance, and replaces pages as needed ●Creates and types staff meeting minutes, correspondence, and memorandums in the proper format. ●Works efficiently with all departments of the company to ensure optimal guest service levels are being achieved and maintained. ●Continually enhances own knowledge of WVV’s products, varieties, appellations, markets, customers, competitors, and opportunities. ●Reception: Handles a wide range of administrative and executive support tasks, working independently with little or no supervision.

Requirements

●Weekend availability. ●A valid/current Food Handler’s Card (or the ability to obtain one prior to start). ●Excellent customer service and communication skills. ●Highly developed organizational and time management skills. ●A high degree of accuracy and attention to detail. ●Ability to use standard CRM, Microsoft Office Suite, POS, and department-specific related software programs. ●Lift 40 pounds. ●Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner. ●Communicate through active listening skills. ●Sit for long periods of time. Work most on-site winery events and Wine Club parties. Most of these events are held over holiday weekends such as Memorial Day and Thanksgiving. ●Communicate through active-listening skills and gather accurate insights into human behavior. ●Multitask, work independently and as part of a team. ●Work in a fast-paced environment. ●Work well behind the scenes using discretion and keeping all information confidential. ●Use point-of-sale (POS) systems, Google services, and Microsoft Office Suite.

Other

●Supports Company’s effort to create a more sustainable, cross-cultural and “green” environment. ●Support the Retail Department by updating and documenting customer contact and credit card information in POS system. ●Performs other duties as assigned including but not limited to Reception, as needed.